Shipping Policy
Standard Shipping Policy
Orders placed on the weekends or holidays will be processed the following business day.
Please allow 1-3 days for your order to process. Once processed, we ship all orders via UPS. If your order takes longer than 7 days or more to be delivered due to postal delays, we will be more than glad to reissue your order.
We ship Monday-Wednesday, and sometimes on Thursdays depending on your location. All orders placed after Wednesday will be shipped the following Monday.
Roots of Health is not responsible for delivery delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments. If a package is considered lost or damaged please contact rootsofhealth21@gmail.com within 10 days from the last scanned date.
Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. Roots of Health is not liable for any stolen, lost, or damaged packages; and any return packages due to incomplete addresses, undeliverable addresses, or return to sender.
Roots of Health has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to fulfillment facility.
All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for addresses order changes will be considered but not guaranteed.
Order Cancellations & Charges
Once an order is placed, it's finalized, and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. Your order will begin processing once you receive your order confirmation by email, at that point your order cannot be cancelled.
Offers & Promotions
Roots of Health will offer special promotions throughout the year. To take advantage of these promotions, please enter the promotional code during checkout. If the offer is valid, it will automatically be applied to your cart.
🔥 Why Choose Our Sea Moss? 🔥
- ✅ Premium Quality: Sourced from pristine waters of St. Lucia!
- ✅ Variety of Flavors: Over 10 flavors to indulge in from Soursop to Elderberry and many more!
- ✅ Holistic Wellness: Boost immunity, enhance skin health, and support overall well-being!